FAQ
Q: 1. Are you a trading company or a manufacturer?
A: We are a manufacturer
Q: 2. Can you do OEM and ODM?
A: We are very happy to provide OEM and ODM services
Q: 3. Can customers use their own logos?
A: Absolutely
Q: 4. Can customers provide their packaging solutions? Will you produce them for them?
A: Of course
Q: 5. How long will it take to reply to customer inquiries?
A: Reply as soon as possible
Q: 6. How long will it take to ship under normal circumstances?
A: Normal orders can be delivered within 35 days
Q: 7. Do you provide samples? Is it free?
A: Samples can be provided free of charge
Q: 8. What is your payment term?
A: TT30%, the balance is paid on the copy of the bill of lading
Q: 9. What certificates does your company have?
A: We have IS9001 certification, and we also have patent certificates for all our products
Q: 10. What modes of transportation can you provide?
A: By sea, by air and by railway
Q: 11. What are your delivery terms?
A: FOB, CIF, EXW are all OK
Q: 12. What is your after-sales service?
A: We provide 5-year warranty.
Q: 13. What is your minimum order quantity?
A: 300pcs per model
Q: 14. Can your products be customized?
A: Yes, our products can be customized.
Q: 15. How do you control the quality of your products? Do they undergo quality inspection before leaving the factory?
A: All our products will undergo 100% functional testing and appearance inspection before leaving the factory.
